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LemonSoft

Loan Management

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Billing & Refunds

Refund Policy

We want you to be completely satisfied with LemonSoft. This policy outlines when and how you can request a refund.

Last updated: December 10, 2025

Free Plan Available

LemonSoft offers a free plan for small-scale use. We recommend starting with the free plan to evaluate our platform before upgrading to a paid subscription. This reduces the need for refunds.

Overview

At LemonSoft, we strive to provide a reliable and valuable service. While all subscription fees are generally non-refundable, we understand that exceptional circumstances may arise. This policy explains the conditions under which refunds may be granted.

Eligible for Refund

You may be eligible for a full or partial refund in the following situations:

Service was unavailable for more than 48 consecutive hours due to our technical issues
You were charged incorrectly or billed for a plan you did not subscribe to
You cancel within 7 days of your first paid subscription (new customers only)
A promised feature critical to your use case was not delivered within the agreed timeline

Not Eligible for Refund

Refunds will generally not be provided in the following cases:

Change of mind after the 7-day window for new customers
Partial month usage - we do not provide prorated refunds for partial months
Downtime caused by scheduled maintenance (announced in advance)
Issues caused by your own actions, third-party integrations, or misuse
Free plan users - the free plan has no associated charges
After your data has been exported and account closed at your request

Refund Process & Timeline

1

Submit Request

Contact our support team with your refund request and reason

Day 1
2

Review

Our team reviews your request and verifies eligibility

1-2 business days
3

Decision

You'll receive an email with our decision and next steps

Within 3 business days
4

Processing

Approved refunds are processed to your original payment method

5-7 business days

How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your registered email address and organization name
  • Transaction ID or invoice number
  • Reason for requesting the refund
  • Any supporting documentation (screenshots, error logs, etc.)
Email Billing TeamContact Support

Important Notes

  • Refunds are processed to the original payment method used for the transaction
  • Bank processing times may vary; please allow up to 7-10 business days for the refund to reflect
  • We reserve the right to deny refund requests that do not meet the eligibility criteria
  • This policy may be updated from time to time; please check back for the latest version